Licensing Information
We operate as a Financial Advice Provider under a current license (FSP723791) issued by the Financial Markets Authority in the name of NZ Financial Services Group Limited (FSP286965)
KPM engages Kris Pedersen (FSP525866) and Ryan Smuts (FSP555707) to provide financial advice on behalf of KPM
There are no conditions attached to this license on the advice that may be given.
Our Advice and Product Providers
We provide advice to our clients about home loan products.
We only provide advice to our clients about home loan products.
We only provide advice about products from certain providers, these are: ANZ, ASAP Finance, ASB, Avanti Finance, Bluestone, Basecorp, Better Mortgage Management, Bank of China, BNZ, CFML, Cressida Capital, Co-operative Bank, DBR Finance, First Mortgage Trust, General Finance, Kiwibank, Liberty Financial, Property Funding Limited, Resimac, Pepper Money, Prospa, Select Home Loans, Southern Cross Finance, Sovereign Home Loans, SBS Bank, Spotcap, TSB and Westpac.
Commission
On settlement of a loan, we usually receive commission from the applicable product provider. The commission is generally of an upfront nature but may also include a renewal or trail commission. This commission is used to remunerate the financial adviser that provides the advice, and to pay the expenses associated with running our business including any rent, staff costs and IT resources. From this commission we also pay NZ Financial Services Group Limited for services they provide to us in connection with our authorisation under their licence from the Financial Markets Authority.
We take steps to ensure that the receipt of commissions does not influence the advice we give to you and that our advisers prioritise your interests by recommending the best product for your purpose regardless of the type and amount of commission we or they may receive. We do this by:
We may receive an initial and ongoing referral fee if we refer you to Rothbury Group for general insurance. Our advisers will give you more information about that referral fee, before proceeding
Fees and Expenses
Generally, we don’t charge you any fee for the advice and transactional solutions that we provide to you. This is possible because, on settlement of a mortgage, we usually receive commission from the applicable product provider as described above. There are two exceptions to this general position which are explained below.
We may charge you a one-off fee in the following situations:
(a) No commission: If you request that we provide services in relation to a product or service and we do not receive a commission. Any such fee would be agreed and authorised by you in writing before we complete the services, and would be based on an estimate of the time spent providing the advice. This may arise in the rare event that you request that we provide Services in relation to either a product that is offered by a provider that we do not hold an accreditation with, or a product that is outside our usual arrangements with our product providers.
(b) Repayment of commission: If a product or service provider requires that we repay commission within 27 months of settlement of your mortgage or issuance of your risk insurance policy. Any such fee would be no more than $2,500 (plus GST) and would be calculated based on a rate of $250 (plus GST if applicable) per hour of the financial adviser’s time spent providing services to you in connection with the applicable mortgage. The fee charged will not exceed the amount of commission clawed back from the lender.
Should we need to charge you a fee, you will be invoiced and will be given 30 days to make payment.
Kris Pedersen Mortgages reserve the right to charge a fee and /or recover a commission clawback from the client if applicable.
Conflicts of Interest
If we identify that you have a need for risk insurance advice, our advisers may refer you to Risk Direct. We don’t receive any commissions or referral fees from Risk Direct for referrals that we make. However, Kris Pedersen has shareholding interests in parent companies of Risk Direct and is also a director of some of these parent companies. Kris may therefore receive shareholder dividends which are based, indirectly, on the profitability of Risk Direct.
Our advisers manage the potential conflicts arising from this interest by recording and disclosing this interest in a conflicts of interests register and in this Disclosure and by following an advice process to ensure that they understand our client’s needs and goals and that their recommendations, or any referrals, meet those needs and goals.
Complaints
If you are not satisfied with our financial advice service you can make a complaint by emailing our General Manager Patrick Olney patrick@krispedersen.co.nz or calling Patrick on 021 622 495 or via the company main phone line 09 486 4719. You can also write to us at: PO Box 33650, Takapuna, Auckland 0740 or visit us at 388 Lake Road, Takapuna, Auckland 0622.
When we receive a complaint, we will consider it following our internal complaints process
We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint
Kris Pedersen Mortgages and its Advisors are members of Financial Services Complaints Limited (FSCL) FSP Number FSP723791
If we can’t resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact FSCL on 0800 347 257. This is a free and independent dispute resolution service. Alternatively, you can write them at Level 4, 101 Lambton Quay, Wellington.
Our Duties
Anyone within our business giving advice is bound by and supports the duties set out in the Financial Markets Conduct Act 2013. These duties are: